Rough Draft Review of #6

Topic Interest – Topic is very interesting, many entrepreneurs and IT professionals would like to learn what the emerging trends are in e-commerce since the explosion of e-commerce competition in the last 5 years.

Clarity – paper is quite clear, I think any type of reader will be able to comprehend the content.

Strengths -

- Virtual Sales people for future e-customer service interesting concept.

- Dell computer example improves the paper

- Good Introduction and History on E-Commerce

Weaknesses

-Seems the paper is covering only History and E-Commerce at this point.

- Missing hard facts about customer service trends like cost, guidelines, advantages, disadvantages.

- History and Introduction is somewhat lengthy and iterates the same idea throughout the entire length of the paper

Recommendations:

#4 .  - Make major revisions and submit as new submission