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Question 1:    Which of the following is part of the organizational planning process?

                         Using information systems to plan increased efficiency
                          Developing measures to deal with cyclical declines in business productivity
                          Team building, modeling and consensus
                          Implementing agreed upon measures for new production introduction

Question 2:    What is Operational Planning?

                         Development of an organization’s mission, goals, strategies, and policies
                          Building a shared vision and deciding on what goals they want to achieve
                          Evaluating what an organization has accomplished and the resources they have acquired
                          Planning done on a short-term basis to implement and control day-to-day operations
                          Accuracy

Question 3:    Which of the following is a reason to plan for Competitive Advantage?

                         Almost any business executive is aware of disastrous projects that had to be written off, often after large cost overruns, because the promised new systems simply did not work
                          Betting on new IT innovations can mean betting the future of the company
                          A and B
                          A and B

Question 4:    In the SWOT model, which of the following is considered a 'strength'?

                         Substandard business performance
                          Core competencies
                          Potential for losses posed by competitive forces
                          Potential for new markets or innovative breakthroughs

Question 5:   Which of the following is NOT a question that needs to be addressed in developing a business plan?

                         Is the firm offering its customers something distinctive or at a lower cost than its competitors?
                          Where do the dollars come from? Who pays for what value and when? What are the margins in each market and what drives them?
                          To which customers is the firm offering this value? What is the range of products/services offered that embody this value?
                          Are we operating as efficiently as we can?
 

Question 6:    Your text outlines three major components involved in an E-business/It strategic planning process. Which one of the following would NOT be considered as one of these components?

                         Strategy development.
                          Resource management.
                          Portfolio management.
                         Technology architecture.
 

Question 7:    End user resistance can be minimized through:

                         Proper end user education and training.
                          Improved communications with IS professionals.
                          End user involvement in the development and implementation of new systems.
                          All of the above.

Question 8:    Management involvement in information systems can take the form of:


                         Top management participation in an executive information technology committee.
                          Management participation in steering committees for systems development projects.
                          End user involvement in the development and implementation of new systems
                          All of the above
 

Question 9:    Your text defines change management as managing the process of implementing major changes in information technology, business processes, organizational structures, and job assignments to reduce the risks and costs of change, and optimize its benefits. A number of factors (dimensions) of change management are illustrated and discussed. Of these factors, which one is the major focus of organizational change management?

                         Process
                          People
                          Technology
                          Knowledge management
 

Question 10:   According to your text, implementing a new e-business application such as customer relationship management might involve which of the following activities?

                         Developing a change action plan
                          Assigning selected managers as change sponsors
                          Developing employee change teams, and encouraging open communications and feedback about organizational changes
                          All of the above