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Question 1:    Which of the following is part of the organizational planning process?

                         Using information systems to plan increased efficiency
                          Developing measures to deal with cyclical declines in business productivity
                          Team building, modeling and consensus
                          Implementing agreed upon measures for new production introduction

Question 2:   Your text outlines the components of an organizational planning process. _______ planning deals with the development of an organization's mission, goals, strategies, and policies.

                         Operational
                          Strategic
                          Tactical
                          Implementation

Question 3:    Your text states that planning for competitive advantage is important in today's competitive E-business arena and complex information technology environment. Several models are used to evaluating the potential benefits and risks a company faces. One of the models discussed in your text is the competitive forces model. This model deals with:

                         Competitors, customers, suppliers, new entrants, and substitutes.
                          Cost, leadership, differentiation, growth, innovation, and alliances.
                          Basic primary and secondary business activities of the value chain.
                          Strength, weaknesses, opportunities, and threats.
 

Question 4:    Your text states that planning for competitive advantage is important in today's competitive E-business arena and complex information technology environment. Several models are used to evaluating the potential benefits and risks a company faces. One of the models discussed in your text is the strategic opportunities matrix - commonly referred to as SWOT. SWOT is an acronym for:

                         Strengths, weaknesses, opportunities, and threats.
                          Strengths, willingness, opportunities, and threats.
                          Strengths, willingness, options, and threats.
                          Strengths, weaknesses, options, and threats.

Question 5:    What is a business model?

                         A detailed set of policies and procedures necessary model business efficiencies
                         A conceptual framework that expresses the underlying economic logic and system that prove how a business can deliver value to customers at an appropriate cost
                          A operational framework outlining responsibilities and organizational peocedures that map departmental interactions
                          All of the above are components of a business model
 

Question 6:    Your text states that the business/IT planning process has three major components - strategy development, resource management, and technology architecture. Strategy Development involves:

                         Developing E-business and E-commerce strategies that support a company's E-business vision that focuses on customer and business value.
                          Developing strategic plans for managing or outsourcing a company's IT resources.
                          Developing strategic IT choices that reflect information technology architecture designed to support a company's E-business and E-commerce initiatives.
                          None of the above applies to defining strategy development.
                          Psychoanalysis

Question 7:    Which of the following is NOT a Business/IT Strategy?

                         Enterprise domination
                          Global Market Penetration
                          Performance Improvement in Business Effectiveness
                          Cost and Efficiency Improvement
 

Question 8:    Management involvement in information systems can take the form of:

                         Top management participation in an executive information technology committee.
                          Management participation in steering committees for systems development projects.
                          End user involvement in the development and implementation of new systems.
                          All of the above
 

Question 9:    Systems integrators or facilities management companies are:

                         Independent subsidiaries of an organization that offers information-processing services to external organizations as well as their parent company
                          Companies that use information resource management techniques to manage the development of their information systems
                          Outside contractors that take over part or all of the information services operations for an organization
                          Companies using a hybrid of centralized and decentralized information systems
 

Question 10:   Which of the following is the largest obstacle in knowledge management systems?

                         Immaturity of technology
                          User resistance to sharing knowledge
                          Cost
                          Immaturity of knowledge management industry