Chapter 8 References
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The sites listed below are the existing
references to date. Recently submitted references are located under the new
reference submissions. All Submissions are recorded here. If there
are Duplicate submissions (of sites), all sets of comments are recorded. If the
submitter wishes to give their name, it is noted.
Site:
http://en.wikipedia.org/wiki/Customer_Relationship_Management |
- This website explains several aspects of customer relationship management and its importance in a business aspect.
- It opened my mind to another way to reach out to new customers.
- This website provides an overview of customer relationship management the types and variation, some strateries and much more information.
- CRM is broken down in detail that can get a little confusing.
- The information on this web site is ok.
- Elaborates and explains what a customer relationship management is.
- Gives the definition of crm along with typical goals of employees. Operational crm, sales, analytical, sales intelligence are a few variations of customer relationship management types.
- This website offers the reader a very broad and concise definition of Customer relatinship management. It also talks about other terms suc as operatinal CRM, sales, sales intelligent, Campaign management among others. Overall, i though this was such an interesting and informative website.
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Site:
http://en.wikipedia.org/wiki/Supply_chain_management |
- informative
- I still love wikipedia! Very informative link! Read it!
- Supply chain management (SCM) is the management of a network of interconnected businesses involved in the ultimate provision of product and service packages required by end customers (Harland, 1996). Supply Chain Management spans all movement and storage of raw materials, work-in-process inventory, and finished goods from point-of-origin to point-of-consumption (supply chain).
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Site:
http://en.wikipedia.org/wiki/Enterprise_resource_planning |
- This page gives very goog information about the advantages about enterprise resource planning
- it gives a short definition of what the topic.
- this website would give you explanatory information about enterprise resouce planning, there you might find process preparation, implementation, consulting services, customizing services, maintenance and support services and more
- another great wiki entry about the subject
- This websites' main theme is Enterprise resource planning however, it also talks about enterprice business systems and how to implemented, the process preparation, configuration, and its advantages. Overall, this website was one of the most specific and complete one that i could find over the web, but it was kind of interesting.
- i like the way this page shows the different examples because it explain so well to undertand since the beginning, implementation, advantages to disavantages.
- provides a definition, an overview of ERP solutions, as well as advantages and disadvantages.
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Site:
http://www.scmr.com/ |
- This website is really informative and interesting because it includes examples of successful corporations and their supply chains and how they have been able to stay successful.
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Site:
http://dssresources.com/history/dsshistory.html |
- Entails details about Decision Support Systems
- as the title states, it provides the history of decision support systems. how it came about and its theories
- Another easy to read article. This one may not have trial software, but, it still has good info.
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Site:
http://en.wikipedia.org/wiki/E-business |
- This is a detailed information sight on what an e-business is and how to use one to optimize your business. If you care to create your very own e-business it tells you how and where. This is a Wikipedia sight!!!
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Site:
www.iscs.nus.edu.sg/~yeogk/MM/overview/ |
- This websites breaks down information where its easier to grasp. The table of contents directs you exactly where you need to go and makes it very easy to find the data youre looking for.
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Site:
http://dssresources.com/ |
- Decision Support System (DSS) is an interactive computer-based system or subsystem intended to help decision makers use communications technologies, data, documents, knowledge and/or models to identify and solve problems, complete decision process tasks, and make decisions.
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Site:
http://www.esj.com/ |
has the latest news in enterprise systems
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This website provides real-world business and technology information for managers of large, high-volume-transaction, high-availability, high-performance computer systems and infrastructures.
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Site:
http://esj.com/Enterprise/article.aspx?EditorialsID=3066 |
it gives a quick review about it. then it lets you know about the real world benefits of business systems in enterprise.
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this website helps you understand enterprise business systems, and explains to you what are they and what it involves.
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Site:
http://searchcio.techtarget.com/sDefinition/0,,sid182_gci214546,00.html |
This website gives us the definition of Supply chain management. It explains the software used for SCM, along with the applications.
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This website talks about what supply chain management is and the flows that they are divided into. In addition it gives you some of the software that is most use in this aplication.
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This website describes supply chain management. It defines it as the oversight of material, information, and finances as they move in a procces from supplier to manufacturere to wholesale to retailer to consumer.
It also details infmoration about the 3 types of division of supply chain management which are the product flow, information flow, and finances flow.
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Site:
http://www.cio.com/article/40295/ABC_An_Introduction_to_CRM |
This is an indepth article defining CRM and also states tips and trends in CRM.
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Simple introduction to what is Customer Relationship Management (CRM. It explains briefly what is the goal, how is done it's cost, it's advantages as well as the key for CRM to be succesful. Very informative
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Site:
http://www.scribd.com/doc/396837/Enterprise-eBusiness-Systems |
Enter-prise e-Business systems outlines the goals and componoents of customer relationship management, enterprise resource planning, supply chain management, and discusses the benefits and challenges of these.
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This is a very thorough article about Enterprise E-Business Systems. IT covers all the information we covered in class related to the subject. It defines what Customer Relationship Management, Enterprise Resource Planning, and Supply Chain Management is, and what the benefits of using each are.
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THis website provides a summary of what what seen in the chapter and includes a glossary of the different terms and even review questions
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This page helps to understand why the EBS was established for. First to create a Customer Relation; second, enterprise resource planning, finally, supply chain management.
It is important to know this facts in order to be able to understand the reason and how this sysment works not only in theory, but in the real-world.
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Site:
http://hotjobs.yahoo.com/job-J0L26LR2S16 |
Performs analysis of product requirements as defined by the product managers, domain specialists, and potential or existing customers. Based on this analysis, creates business requirements, product and technical specifications, and analysis artifacts that are used by Design, Development, Testing, Technical Writing, and Training as the basis for the design, construction, and implementation of business and software solutions.
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Site:
http://en.wikipedia.org/wiki/Supply_chain_management |
Overall good website give a good deal of information on SCM. Covers the activities and functions, process integration, and components intergaration.
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Gives a good view of what Supply Chain Management is and what is does for a company.
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Site:
http://blog.gartner.com/blog/crm.php |
CRM is definitely back on many firms' agendas
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For many organizations, CRM is an easy concept, but a hard reality. As the market consolidates, many people think that CRM is dead – or at least on life support. This blog looks at the current and future state of the market, with Gartner’s CRM experts focusing on what CRM really is – and isn’t – and what it’s going to look like in the future.
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A blog with very good information about customer resource management as well as E-commerce and how to improve customer service.
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A useful cite because this blog looks at the current and future state of the market when focusing of customer relationship management.
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This website was pretty neat because it contains a series of short blogs that are a good jumping off point to delve into the subject.
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Several articles analyzing customer relationship advantages.
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Site:
http://www.lcs.mgh.harvard.edu/projects/dxplain.html |
DXplain, a decision support system developed at the Laboratory of Computer Science at the Massachusetts General Hospital, has the characteristics of both an electronic medical textbook and a medical reference system. In its reference or case analysis mode, DXplain accepts a set of clinical findings (signs, symptoms, laboratory data) to produce a ranked list of diagnoses which might explain (or be associated with) the clinical manifestations.
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Site:
http://en.wikipedia.org/wiki/Artificial_intelligence |
Key term from chapter ten explained in detail.
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This site gives a history on AI and also speaks about some recent findings regarding the matter. It also has a list of other sites where you can find more information on AI.
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Site:
http://www.informationbuilders.com/decision-support-systems-dss.html |
The webpage is helpful. It explains very well what is desicion support systems, and has a glosary related to this topic.
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definition and software available to undrestand Decision Support systems
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This topic looked complicated to me from the beginning, and searching through the internet was the same, difficult to understand
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Great definition and gives good examples of what knid of information a decision support system might present. (again this is for chapter 10 but it says chapter 8)
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This site gives the definition of DSS and Typical information that a decision support application might gather and present
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This website gives a brief decsription of what DSS is and gives components that a decision support system might gather and present. It offers a little background that enhances your understanding.
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Accessing all of your current information assets, including legacy and relational data sources, cubes, data warehouses, and data marts
Comparative sales figures between one week and the next
Projected revenue figures based on new product sales assumptions
The consequences of different decision alternatives, given past experience in a context that is described
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Site:
http://en.wikipedia.org/wiki/Decision_support_system |
Decision Support Systems: definition, history, and more about DSS.
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A properly-designed DSS is an interactive software-based system intended to help decision makers compile useful information from raw data, documents, personal knowledge, and/or business models to identify and solve problems and make decisions.
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This website gives you the definition of decision support systems. It also explains the classification, applications, and benefits of a decision support system.
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Site:
http://www.drilling-down.com/Design-Program.htm |
THE WEBSITE GIVE MUCH INFO ON TYPES OF WAYS A COMPANY CAN ESTABLISH RETENTION AND LOYALTY PROGRAMS.BUT THE BAD PART THAT ITS A BOOK THAT NEEDS TO BE PURCHASED.
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Although retention and loyalty programs are very profitable, they require a lot of maitenence and follow up to be successful.
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Site:
http://dssresources.com/history/dsshistory.html |
This site gives a very detailed summar about Decision Support Systems.
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This article is talking about decision support systems and is very interesting. In this article goes on and states the history of this specific system. Decision systems started in 1969 by Ferguson and Jones who where the first to experiment with these kind of systems. i recommend that anyone that is interested in support systems read this article.
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Site:
http://www.cio.com/article/40323/ABC_An_Introduction_to_ERP/1 |
Site contains useful business information about ERP such as the function it serves, its compatibility, costs, and implementation time.
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It gives details and the steps to getting started with Enterprise Resource Planning (ERP)
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it talks how basically the acronym is basically useless and that we should forget about the planning and resource but only focus on the enterprise part.
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This article is brutal it begins with definning
ERP...Forget about Planning and Resourse is a throwaway term. Just
remember remember the E word
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Site:
http://www.crmassociation.org/ |
This website advertise about training service for customer relationship management.
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this website is for the customer relationship management associatoin. It gives you all the information you would need to learn about customer management and it gives you the option of attending seminars.
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Site:
http://searchcrm.techtarget.com/sDefinition/0,,sid11_gci213567,00.html |
CRM has revolutionalized the information market, companies today cannot pinpoint customer bases as well as divide markets by social classes and phycho classes. CRM give both large and small companies the ability to find a target market for a certain product and pinpoint where and when to find potential customers.
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its gives the definition, examples, and it gives one industry's perspective on what crm consists of
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Give a thorough definition of what CRM is and what consists of and does. Straightforward and understandable. Simple, but good.
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tells us what is the basic function of customer relationship management and what the industry expects from it
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This site gives a more general view of what CRM is, and what it consists of.
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CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way.
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This website is very helpful, because it has all the definitions for customer relationship management.
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It provides the definition of Customer Relationship Management and in what consists according to the industry view.
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Site:
http://www.oracle.com/applications/peoplesoft/crm/ent/solution_prm.html |
This website describes partner relationship management can enable a business to increase revenue, streamline operations, and improve efficiency through the implementation of a people soft program. Poeple soft allows a business to share business processes, and deliver reliably successful service to the business. In the end this process will increase profits.
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Site:
http://www.cio.com/topic/1465/CRM |
Tips and trends for maximizing the business benefit of customer relationship management
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it is a definition, and then it provides links and examples of companies using this strategy.
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Site:
http://esj.com/Enterprise/article.aspx?EditorialsID=3196 |
- This site is set up in newsletter format featuring: Newswire, Latest Articles, and Product News. Great resource button Mainframes, Networking, Storage, and of course, Enterprise. The enterprise button informs on systems on a basis consumer reporting.
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Site:
http://www.military-logistics-forum.com/article.cfm?DocID=2376 |
- Currently at full operational capacity, EBS enables DLA employees, some of whom are deployed at dozens of sites globally, to take information on stock that is stored at military supply storage and distribution sites and turn that information into an actionable document called a supply plan that is used by buyers to procure products.
- It describes the DLA's global mission as it expands towards a technical environment.
- Great site about the use of EBS in the military. It focuses on how the military uses EBS to monitor the stock of essential supplies such as medical and food.
- The article is very interesting, it talks about the defence agency and the enterpise business systems. It gives a lot of interesting facts and also opinions about that specific topic.
- this website explains how it uses enterprise business systems in the militaty to collect and store data from soldiers that are doing missions around the world. EBS allows the soldier to reasearch and get information instanlty from this data base which allows the soldier to exececute missions promptly and efficiently
- This webpage discusses the way enterprise systems are used in the military and how it is beneficial to their operations. This site also discusses how Enterprise systems will be used through the market to help the entire economy.e
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Site:
http://www.alfresco.com/products/ecm/ |
- Enterprise content management is a vision, a strategy, or even a new industry, but it is not a closed system solution or a distinct product.ECM is used to overcome the restrictions of former vertical applications and island architectures. The user is basically unaware of using an ECM solution. ECM offers the requisite infrastructure for the new world of web-based IT, which is establishing itself as a kind of third platform alongside conventional host and client/server systems. Therefore, EAI Enterprise Application Integration and SOA Service Oriented Architecture will play an important role in the implementation and use of ECM.
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Site:
http://www.ebsinc.com/ |
- Electronic Business Solutions, is one of the most important provider of Business solutions. From hardware to software in order for you to get the most from your business.
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Site:
http://www.brco.com/enduser/solutions.aspx?SolID=3 |
- This site talks about the importance of enterprise business systems in the field of global law firms and legal departments. It also provides links to other areas concerning enterprise business systems.
- This website is short, but gives a quick description what enterprise business systems do in organizations.
- This website gives you information on why it is so important for the "LAW" world to be able to have the use of enterprise business systems.
- full of information
- Discusses the possible uses of enterprise business systems in the legal sector.
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Site:
http://www.gfebs.army.mil/ |
- This site was created for the millitary so that they could share financial and accounting data with esach other.
- It is a web-based system that will allow the U.S. Army to share financial and accounting data across the Service.
- This website goes to show that technology and enterprise systems are growing and expanding across the worl. The US Army has tapped into the enterprise systems department and has just recently incresed the sixe of their operating system. The website goes on to include brochures and information to help more people and businesses to get involved. It explains features like: "Include data that has never been available to US Army commanders and managers, supply standardized and real-time financial, asset and accounting data and information". This is a wonderful time to be imbraceing the information technolgy field. Even in our government everyone is realizing this.
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Site:
http://www.ecmstrategy.com/ |
- The reading mostly talks about Enterprise Content Management & a little about Customer Relationship Management and how they play a role in businesses. At first glance, the reading seemed interesting, but it ended up being boring and dry. I expected to gain more information from the reading, but that did not happen. Overall, I didn't really like it.
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Site:
http://crmassociation.org/ |
- It was very interesting discovering this website for a couple reasons. First of all, I didn't know there was an association for customer relations management and secondly, who was involved in it. The speaking panel is bigger and better than ever. C-Level executives and industry luminaries from NBAˇ¦s Seattle Supersonics, Ford Motor Company, American Cancer Society, Talisma and more will lead thought-provoking and standing-room only sessions on proven strategies and tactics to deepen the customer experience. Returning speakers include Paul Greenberg, author of CRM at the Speed of Light, Bruce Culbert, CEO of iSymmetry and Principal at BPT Partners, and Ginger Conlon, Editor-In-Chief at 1to1 Magazine
- Customer Relationship Management Association is a club for people who work in CRM. On this website, they share resources and network.
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Site:
http://www.bitpipe.com/detail/PROD/1074684135_311.html |
- This site introduces you and and will give you a large amount of information about a business system that is called made2manage. It will also help you find more information on the system in other websites.
- Very helpful without doubt
- This website provides It profecionals with the information they need to perform their jobs.
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Site:
http://www.tech-faq.com/enterprise-resource-planning-erp.shtml |
- It is a really quick overview of ERP it also has
some other links to things that involve ERP like a like to a free demo
or software health check.
- Great IT information.
- What is enterprise Resource planning question and answere information
- this site broke down what enterprise resource planning down. This site is also for people who have any tech questions.
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Site:
http://www.au.af.mil/au/awc/awcgate/readings/decisions.htm |
- If you want to lead effectively , you will need to be able to make good decisions. If you can learn to do this in a timely and well-considered way, then you can lead your team to spectacular and well-deserved success. However, if you dither or make poor decisions, your team risks failure and your time as a leader will probably be brutally short.for these resons is very important take care when you are making decisions.
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Site:
http://www.allegiance.com/customervoice/retention.php |
- This section explains what Allegiance (a company) is implementing customer retention programs to increase their customers satisfaction. This company has developed CustomerVoice which is a 24 hours phone line where customers can voice their opinions or complaints.
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Site:
http://www.dla.mil/j-6/EBS.asp |
- Really nice and interesting web page
- a quick description of what a enterprise business system is.
- This is a website of the defense logistic agency that describes what are the capabilities of the enterprise business system and some other information related to the operation of the EBS.
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Site:
http://www.ecommercetimes.com/?wlc=1226086350 |
- Enterprise organizations often think of customer service as an unavoidable fact of business, a necessary expense. Rethink customer service, however, and it can become a strategic weapon that fosters growth and competitive advantage. Some common steps can turn customer service into a strategic weapon that can be especially valuable during difficult economic periods.
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Site:
http://www.covalentworks.com/what-is-edi.asp |
- GREAT article. Gives both positives and negatives about EDI. Covers recommendations and requirements.
- This article gives a simplified explaination to what is EDI. This article also details both how this type of system is used, as well as some of its flaws.
- Talks about EDI, what it is, its benefits, and also its drawbacks. The explanation of EDI is really good and easy to understand.
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Site:
http://www.prostores.com/ |
- This is a website that will help yo set up your very own e-commerce webstore. very informative, many options.
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Site:
http://www.cs.washington.edu/homes/lazowska/cra/ai.html |
- This website explains what really is artificial intelligence ranging from banking systems that detect attempted credit card fraud, to telephone systems that understand speech, to software systems that notice when you're having problems and offer appropriate advice.
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Site:
http://www.answers.com/topic/supply-chain-management |
- I liked this website because of the fact that it gives a definition of each course related with supply chain management. Supply chain management is the process of planning, implementing, and controlling the operations of the supply chain as efficiently as possible.
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Site:
http://www.eskimo.com/~mighetto/lsexpert.htm |
- This website gives a short and concise background on expert information systems. An expert system is a computer program capable of considering a vast body of knowledge, reasoning, and then recommending a course of action.
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Site:
http://enterprise.waltoncollege.uark.edu/ |
- Enterprise systems are the types of large-scale information technology systems that are in use today at the world's largest companies. It is a page created by Walton College of Business to inform most of the people about the systems and the procedures to get the information and expected results.
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Site:
http://decisionsupporter.com/ |
- Website offers service of solving complex problems with you setting the parameters. Set up problems similar to ones in QMB and this website solves for you as long as you are member.
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Site:
http://www.microsoft.com/bi/ |
- Find the latest news, webcasts, events and information about Microsoft. Learn how Microsoft BI has integrated solutions for data warehousing, reporting, ...
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Site:
http://www.infor.com/solutions/scm/ |
- This article shows how supply chain management works in todays crazy and choatic business world. It really helps you see why this is a good way to go.
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Site:
http://www.cio.com/article/40940/Supply_Chain_Management_Definition_and_Solutions |
- Very insightful article. Almost exact information as the slides in the powerpoint.
- Discusses the definition, objectives, solutions,
and the impact of globalization
- Supply chain management (SCM) is the combination of art and science that goes into improving the way your company finds the raw components it needs to make a product or service and deliver it to customers.
- this site has several questions and extensive answers regarding scm
- The website talks about what supply chain management is and its five basic components
- The article explained what the supply chain management,solution and the impact of globalization. A supply chain management has five basic component which are planning, source, make, deliver, and return. The goal of the supply chain management is to improve their ability to predict demand from customers and make their own supply chains run more smoothly.
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Site:
http://www.crmassociation.org/content.aspx?page_id=22&club_id=488300&module_id=2795 |
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This website is designed to help business and service providers enhance their awareness of how important CRM is within a business. They provide information on how to enhance CRM and what new technology and new strategies there are for CRM.
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This page tells the history, purposes, and shows the current borad of directors memebers for the CRMA.
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Site:
http://www1.american.edu/technology/sites/helpdesk/content.cfm?id=91 |
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Enterprise Systems provides system design, programming, implementation and maintenance support for the automated business and administrative systems of the university. This includes: all Datatel Colleague and Benefactor modules, the Oracle data warehouse, Web applications and the my.american.edu Web portal, as well as a variety of other unit-specific systems.
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Site:
http://crma-northwest.org/ |
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This website provides information regarding customer relationship management and how to improve it
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Site:
http://www.cio.com/article/40323/ERP_definition_and_solutions |
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This website contains information about Enterprice Resource Planning (ERP). It defines it and provides different solutions that can be applied to personal businesses.
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The website provides information regarding ERP sistems within the organization and the importance to coordinate all different activities.now days companies require total coordination among the different departments so ERP systems offer the posibility to have an integration of all the individual information systems in the oragnization.
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Site:
http://www.oncontact.com/ |
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CRM software through a web browser, connected to it
locally on your network, or syncing it when you're out of the office,
you’ll always have the most up-to-date information availabl
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Site:
http://www.businesslink.gov.uk/bdotg/action/layer?topicId=1075422922 |
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It shows the benifits and potential drawbacks for using CRM.
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This site provides in depth information as to what is CRM and what its benefits are and why is it should be chosen and the different types of CRM that exist and how to implement each one of them in the business world.
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Site:
http://www.busmanagement.com/ |
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Website is also a magazine published which offers free online advice for business management in global markets. Also presents opinions on current economy and market.
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Site:
http://www.improving-bpm-systems.com/ |
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Enterprises improve their performance by changing their business processes to perform more effectively and more efficiently. The main tool used for such improvements is a Business Process Management system. It is difficult to implement these improvements within existing disparate and complex IT systems. By using a systemic approach for constructing in such a way that it is highly adaptable for practically all organisational aspects. All enterprises have their own BPM system, but some of these BPM systems are complex. This standpoint is viewed from the eyes of a business and what would be more efficient for that business at a certain time.
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Site:
http://www.tech-faq.com/erp.shtml |
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This website talks about the basics of ERP and in what situations they are normally used in. It also provides a description of the integration of ERP, components of the ideal system, advantages, disadvantages, and much more. This website helps better your understanding of an ERP system.
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Site:
http://www.saunalahti.fi/~tspro1/whycare.html |
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According to current estimates, humanity developed about 200 000 years ago, after life had existed on this planet for 3.7 billion years. Now we are on the verge of developing a new kind of intellect, 18 500 times faster than it took for evolution to develop the first human-level intelligence.
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Site:
http://kryten.mm.rpi.edu/SEP/index8.html |
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In the present entry, the history of AI is briefly recounted, proposed definitions of the field are discussed, and an overview of the field is provided. In addition, both philosophical AI (AI pursued as and out of philosophy) and philosophy of AI are discussed, via examples of both. The entry ends with some speculative commentary regarding the future of AI.
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Site:
http://covalentworks.com/what-is-edi.asp |
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This site explains the usage of (EDI) and its design for businesses to report a great deal of information. Exchanging information electronically between trading partners and companines.
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Site:
http://www.ericdigests.org/pre-9220/expert.htm |
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I was curious as to what and how expert systems work. I decided to do this refrence to learn myself and at the same time do my assignment. I think this webpages describes it perfectly. I think it was very helpful and informational.
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Site:
http://www.strategicaccounts.org/ |
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On this site you can find information about Account Management. Also the Role of Strategic Accout Management,Customer Driven Innovation,Strategic Account Management Leadership.
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Site:
http://www.findaccountingsoftware.com/software/product/724 |
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Made2Manage Systems Inc. is an enterprise business system provider for mid-market manufacturers. The company delivers business management software to help increase revenue, enhance profitability and improve customer satisfaction. Made2Manage provides customers with easy-to-learn and easy-to-use business tools. The company’s business system features Enterprise Resource Planning (M2M ERP), Supply Chain Management (M2M SCM), Customer Relationship Management (M2M CRM), Enterprise Portals (M2M VIP & M2M Link), Business Intelligence (M2M BI) and User Services.It is really neat to see all the things we've been working on in class in this website.Most importantly this website can really help real-life scerarios
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Site:
http://www.sap.com/solutions/business-suite/scm/index.epx |
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defines very well what supply chain management is and i quote "enables collaboration, planning, execution, and coordination of the entire supply network, empowering you to adapt your supply chain processes to an ever-changing competitive environment."
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Site:
http://sbinfocanada.about.com/cs/marketing/g/crm.htm |
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This site describes how to manage tools which include different softwares for organizing ans managing a business. It also provides employees how to gather up different information to provide for customers.
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